Terms of Service — United Arab Emirates

Site Operator, contact and contractual framework

The Site Operator is Marcin Działowski, established in Poland at ul. Dziewanny 25/2, 20-539 Lublin, Poland, NIP 8171929600; działalność nierejestrowana (Poland). Support: support@mylegaldocsai.ae. “Site Operator” is the contractual label used in these Terms.

Availability of the website to UAE users does not state or imply that the Site Operator is incorporated in the UAE, licensed as a UAE legal-services provider or authorised to practise law in the UAE. If a mandatory UAE rule applies to a particular transaction or processing activity, that rule remains controlling regardless of the contractual label.

Definitions

• Service means MyLegalDocsAI.ae, its forms, order workflow, payment interface, delivery pages, support and automated systems.
• Customer means the person using the Service or purchasing a document-preparation order.
• Materials means text, files, scans, images, instructions, answers and other information supplied by the Customer.
• Draft means the generated document, analysis, form text, DOCX, PDF or other deliverable shown in the purchased scope.
• Revision means one correction within the same matter, objective, recipient, forum and substantially the same Materials where the offer includes a revision.

Capacity, authority and acting for another person

A paid order may be placed only by a person with capacity to enter the transaction or by a person acting with sufficient authority. A Customer uploading another person's information represents that they are authorised to provide the data and request the Draft. The Service may pause or refuse work where identity, authority, ownership of documents or lawful purpose is reasonably doubtful.

Nature of the Service

MyLegalDocsAI.ae is self-help legal-document preparation software. It may organise facts, identify a likely document type, structure arguments and create a Draft from Customer Materials and available sources. The Service is not a UAE law firm, does not appear before courts or authorities, does not file, serve or notarise documents unless a specific paid offer expressly says otherwise, and does not create a lawyer-client relationship.

No legal advice, representation or guarantee

A Draft is a document-preparation output, not an individual legal opinion or representation by an advocate or legal consultant. The Customer remains responsible for deciding whether to use it, obtaining professional advice where appropriate, and verifying the competent forum, remedy, deadline, fee, form, signature, language, evidence and filing method. No result, acceptance, judgment, settlement, recovery, registration, approval or procedural outcome is guaranteed.

Artificial intelligence, automated extraction and mandatory review

Artificial intelligence, OCR, automated classification, source retrieval, document assembly and automated quality checks may be used in identification, drafting, revision and recovery. These systems are probabilistic and can misread scans, dates, names, sums, procedural posture, authorities, translations or legal references. Before any use, the Customer must review every material fact, legal reference, deadline, requested remedy, signature block, annex, authority and filing instruction. Where an error could cause immediate, irreversible or high-value harm, qualified professional review should be obtained before use.

Customer Materials and factual responsibility

The Customer must provide truthful, complete, current, legible and lawfully obtained information and should identify the parties, roles, dates, notices, decisions, deadlines, emirate, forum and desired result when known. The Service may rely on the Materials supplied and is not required to independently investigate facts, authenticate evidence, contact witnesses, inspect external case files or discover omitted information. Encrypted, corrupted, malicious, password-protected or unreadable files may be rejected or only partially processed.

UAE jurisdiction must be identified

UAE legal procedure is not one interchangeable system. The relevant route may depend on the federal judicial system, a local emirate judicial authority, a free-zone authority, DIFC Courts, ADGM Courts, an arbitral forum, a ministry, regulator or another competent body. A rule applicable in one forum must not be assumed to apply in another. Where jurisdiction cannot be reliably identified, the Service may request clarification, narrow the scope or decline the paid workflow.

Arabic, English and translation requirements

Under the federal procedural framework Arabic is ordinarily the language of federal court proceedings, while designated courts, circuits and special jurisdictions may operate in English or under separate language rules. An English Draft does not represent that Arabic translation, certified translation, bilingual execution or another prescribed language form is unnecessary. The Customer must verify the current language requirement of the competent authority.

Official forms, portals, filing, service and execution

A generated Draft is not automatically the prescribed official form. The Customer must verify any current court or authority form, e-filing portal, UAE Pass or digital identity requirement, filing sequence, fee, signature, notarisation, attestation, legalisation, translation, service method and document-format rule. The Service does not monitor a court portal or complete external submission unless the purchased scope expressly includes that step.

Electronic transactions and signatures

Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services provides the federal framework for electronic dealings, signatures, seals and trust services. It does not make every typed name, PDF signature or DOCX valid for every transaction or authority. Any required qualified signature, trust service, UAE digital identity, notarisation, witness, attestation or authority-specific execution method remains the Customer's responsibility unless expressly included in the purchased scope.

Free document identification

The free identification stage is a preliminary technical assessment of likely document type, missing information, available service level and price. It is not acceptance of the matter by a lawyer and is not a guarantee that a claim, defence, appeal, application, contract clause or other legal route is available. The identification may be corrected before payment if the Materials reveal a materially different scope, multiple matters or an incompatible jurisdiction.

Formation of the paid contract

Before payment the Customer is shown the identified primary deliverable, selected service level, included outputs and total AED price. The contract for the paid order is formed when payment or an accepted zero-cash voucher is successfully recorded and the Service confirms the order. A failed or abandoned payment does not create a paid drafting obligation.

Order scope and separate matters

One order covers the document and matter displayed at checkout. A new claim, new proceeding, new recipient, new agreement, materially different facts, materially new evidence, new jurisdiction, new legal objective or additional primary document may require a separate order. The Customer should not combine unrelated proceedings or parties merely to avoid a separate scope assessment.

Price, currency and price integrity

The complete price is displayed in AED before payment. The number of pages produced by the Service does not create an undisclosed post-generation surcharge. If the Materials reveal a materially different scope before payment, the Service may present a corrected offer. After payment, the purchased scope may not be unilaterally expanded into a different matter without a new price and Customer acceptance.

Payment processing

Payment may be processed by Stripe or another provider displayed at checkout. The operator does not intentionally receive the complete payment-card number. Payment-provider authorisation, anti-fraud controls, currency conversion and bank charges may be subject to the provider's own rules. A successful payment does not override a mandatory jurisdictional restriction, professional-reservation rule or official-form requirement.

Generation, source use and quality controls

The Service may use Customer Materials, internal document structures, current source retrieval, automated consistency checks and model-based review to prepare the Draft. Quality controls reduce but do not eliminate the possibility of factual, legal, formatting or citation error. The Service may pause generation when Materials conflict, essential information is missing, the request is unsafe or the competent jurisdiction cannot be identified with sufficient confidence.

Delivery, availability and technical recovery

After successful payment the Service attempts to generate and deliver the purchased files through the order page and transactional email. A paid order affected by an internal technical failure remains in recovery; the Customer should not make a second payment for the same order. Recovery, retry or a service credit is an operational remedy and does not replace a mandatory statutory right to refund, cancellation, compensation or another remedy where applicable.

Included revision

Where the offer includes one revision, it covers correction of facts, wording, structure, formatting or an omission within the purchased matter and substantially the same Materials. A revision does not include a new claim, new proceeding, new recipient, new contract, new jurisdiction, new legal objective or a materially different body of evidence. A request outside scope may be quoted as a new order.

Deadlines, limitation periods, service and filing responsibility

The Service does not assume responsibility for calculating, monitoring or preserving limitation periods, appeal periods, response periods, service deadlines, hearing dates or filing cut-offs unless a specific paid scope expressly says that a particular date has been verified. The Customer must independently verify every deadline and complete filing, service, payment of court fees and other external procedural acts in time.

Urgent and high-risk matters

Criminal, immigration, family, child-protection, detention, enforcement, insolvency, sanctions, asset-freezing, high-value commercial, imminent-deadline and other high-risk matters can require immediate professional representation or authority-specific steps that automated document preparation cannot safely replace. The Service may decline, limit or require additional confirmation for such matters. The Customer should obtain qualified UAE legal assistance when delay or an error could materially prejudice rights.

Personal data and sensitive information

Where Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data applies, processing is handled subject to the applicable requirements concerning lawful processing, purpose limitation, minimisation, accuracy, security, data-subject rights and international transfers. DIFC, ADGM and sector-specific regimes may apply separately. Customers should upload only information necessary for the requested Draft and avoid unnecessary identity numbers, full financial credentials, passwords, children's data or unrelated third-party confidential material.

Confidentiality and no professional privilege

The operator applies technical and organisational controls described in the Privacy Policy, but is not the Customer's advocate or legal consultant. Uploading Materials therefore does not by itself create advocate-client privilege, legal-professional privilege or a professional secrecy relationship equivalent to one arising with a regulated legal representative. Customers responsible for privileged, regulated or highly sensitive material should consider whether independent professional advice is required before upload.

Security, retention and incident handling

The Service uses reasonable security, access-control, logging, backup and recovery measures appropriate to its architecture. No internet service can guarantee absolute security or uninterrupted availability. Retention periods are limited by operational, legal, fraud-prevention, accounting, complaint and recovery needs. If a security incident affects Customer data, the operator will handle it in accordance with the applicable legal framework and the Privacy Policy.

Intellectual property and licence to use Materials

The Customer retains rights in Customer-owned Materials. The Customer grants the operator and necessary processors a limited licence to host, copy, parse, transform and transmit Materials only as needed to provide, secure, recover and support the Service. Subject to third-party rights and mandatory law, the Customer may use the purchased Draft for the intended matter. The Service's software, templates, interface, branding and internal systems remain protected.

Permitted and prohibited use

The Service may not be used for fraud, fabrication of evidence, false statements, impersonation, unlawful threats, harassment, evasion of a court order, abuse of process, unauthorised access, credential theft, malware, unlawful scraping, sanctions evasion, money-laundering facilitation, unlawful professional practice for third parties or any other illegal purpose. The operator may refuse or suspend requests reasonably associated with such use.

Third-party providers and official systems

Courts, ministries, local judicial departments, free-zone authorities, registries, payment providers, hosting providers, AI providers, email providers and other third parties control their own systems and can change forms, availability, fees or rules. The operator is not responsible for an independent third party's conduct, but nothing in this clause excludes liability or remedies that applicable law does not permit the operator to exclude.

Service availability, maintenance and force majeure

The Service may be temporarily unavailable because of maintenance, cloud or network failure, provider outage, cyber incident, authority-system outage, legal restriction, natural event or another circumstance outside reasonable control. The operator will use reasonable efforts to restore paid-order functionality and preserve recoverable order state. This clause does not remove non-waivable consumer or data-protection rights.

Refunds and cancellation

Refund and cancellation rules are stated on the Refunds page and form part of these Terms. The operator distinguishes between an order not started, an order in active generation, an order successfully delivered, a duplicate charge and an internal technical failure. Any contractual rule is subject to mandatory consumer rights that cannot lawfully be waived.

Complaints

Complaints should be submitted through the Complaints page or to support@mylegaldocsai.ae. Existing-order complaints should include the order ID, purchase email and a concise description of the defect or requested remedy. The operator may request the affected file or screenshot and will assess the complaint against the purchased scope, delivery record, system logs and applicable mandatory rights.

Vouchers, service credits and recovery benefits

A voucher or service credit may be issued as a voluntary commercial remedy, technical-recovery benefit or complaint resolution. Unless the specific voucher states otherwise, it does not constitute cash, an investment product or a waiver of a statutory right. A voucher cannot be used to conceal a duplicate charge or replace a mandatory refund where applicable law requires one.

Mandatory UAE consumer protection

Where Federal Law No. 15 of 2020 on Consumer Protection, its implementing framework or another mandatory UAE consumer rule applies, nothing in these Terms excludes or reduces a right, remedy, disclosure duty, fairness requirement, privacy protection or compensation right that cannot lawfully be waived. If a contractual clause conflicts with a mandatory rule, the mandatory rule prevails to the required extent.

Liability and lawful limitations

To the maximum extent permitted by applicable law, the Service does not guarantee court acceptance, filing success, enforceability, legal outcome, recovery, settlement or approval and is not liable for consequences caused by inaccurate or incomplete Customer Materials, failure to verify a deadline or form, unauthorised use, independent third-party conduct or use of a Draft outside its purchased scope. No exclusion or cap applies where UAE law or another applicable mandatory regime prohibits exclusion or limitation, including non-waivable consumer, fraud, intentional misconduct or data-protection remedies.

Business customers

A Customer acting wholly for business purposes is responsible for its own internal legal review, authority, compliance, record retention and use of the Draft. To the maximum extent permitted by law, indirect or consequential business loss, lost profit, lost opportunity and loss caused by reliance outside the purchased scope are excluded. Mandatory rights that apply despite business status remain unaffected.

Governing framework and mandatory local rules

The operator is established in Poland. Any contractual choice-of-law or forum provision does not remove mandatory UAE consumer, data-protection, court, free-zone, criminal, regulatory or procedural rules that apply despite that choice. A UAE matter must be handled under the competent UAE federal, emirate-level, DIFC, ADGM, free-zone or other authority framework as applicable.

Changes, severability and contact

The published version of these Terms applies from its stated publication date to new use and new orders. Material changes will not retroactively remove mandatory rights attached to an existing order. If one provision is invalid or unenforceable, the remaining provisions continue to the maximum lawful extent. Questions about these Terms can be sent to support@mylegaldocsai.ae.